# Troubleshooting

> Fixes for common AI Pics problems: a run that waits, a plan that cannot make pictures, a failed picture, a provider that is not ready, a Media save refused.

Source: https://aipics.geenius.io/docs/troubleshooting/

## My run waits

The Preview is made by an open page. Open AI Pics in the workspace.

## It says my plan cannot make pictures

Making pictures needs Premium or Max. Pro is the library.

## A picture failed

Retry the run. A failed picture is not counted.

## The provider is not ready

It needs a key on the server. The providers list says what is ready.

## Save to Media is refused

Check that your Geenius OS sign-in allows Media write.